Legal
When can I expect to receive my order?
Dispatch is usually made within 48 hours of payment being received/processed by us, though please allow seven days for delivery.
What method of payments do you accept?
Paypal (Mastercard, Visa, Debit card payments via PayPal) and Cheques or postal orders. We not accept cash payment.
What happens if I cancel my order?
If for any reason you need to cancel your order, you’ll need to contact us as soon as possible by emailing sales@shorthandworld.co.uk. If the product has been shipped already you will need to arrange for the return back to us at your cost. Orders not shipped do not carry a cancellation charge. We do not accept return of part orders, opened or un-opened.
Do you have a return policy?
Shorthand World will accept the return of whole orders (except special orders) within 7 days of receipt. You will need to return the goods to us in the same condition as when they arrived, via your chosen courier. On receiving the goods we will issue a credit note and refund the whole amount less postage costs. This will be processed within 7 days of receiving the goods. In order to take advantage of this you MUST have a return authorization number; all returns without an authorization will be refused. If you have not been satisfied with any dealings you have had with us then please contact us. We shall endeavour to respond to all enquiries within 1 working day of receipt.
Postage
Using standard postage, Shorthand World keeps a log of all items sent out. However, unless you arrange (at your expense) for recorded delivery, Shorthand World will not accept later claims for undelivered items.
Important: you must notify us of any damages or incorrectly delivered goods within 7 days of receipt. Unfortunately claims cannot be accepted if this time has elapsed. The damaged goods will be replaced as soon as possible.
Personal details
How will you use my personal details?
We have a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.
A Note About Product Images:
Product images will vary in colour due to many factors such as monitor type, scan quality, etc. Images are not intended to duplicate exact visual appearance, but to serve merely as a guide or point of reference.
Complaints
We constantly endeavour to maintain the highest level of customer service, and we will do everything in our power to make sure that all of our customers are completely satisfied. However if you do have a complaint, please use the “contact us” button at the top of each page or by using the form below.
